Customer Support Manager

Shift: Night

Overview

We are looking for a proactive and experienced Customer Support Manager to lead our support team and ensure a high standard of service delivery. In this leadership role, you will manage a team of 4–5 support representatives, handle client communications, resolve escalated concerns, and work closely with internal departments to enhance customer satisfaction.

If you are passionate about creating a positive customer experience, thrive in a fast-paced environment, and have a talent for team leadership, we’d love to meet you.

Key Responsibilities:

• • Lead and manage the daily operations of the customer support team.

• • Serve as the escalation point for complex or unresolved customer issues.

• • Monitor team performance and implement strategies to improve efficiency and service quality.

• • Train, mentor, and support team members to ensure consistent performance.

• • Communicate with clients professionally and maintain long-term customer relationships.

• • Analyze support metrics and provide regular reports to upper management.

Requirements:

• • Proven experience in a customer support or team leadership role.

• • Strong communication and interpersonal skills.

• • Excellent problem-solving and decision-making abilities.

• • Ability to manage multiple tasks and prioritize effectively.

• • Proficient in using CRM tools and basic office software

• • Must be disciplined, punctual, and committed to fostering a professional and collaborative work culture

Reach us:

If you believe this role aligns with your career aspirations, please feel free to share your updated CV at hr@tekkiwebsolution.com. We’d be happy to have a confidential discussion regarding the opportunity.

Note:

We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don’t hear back from us in one week. Your patience is highly appreciated.